FAQs

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Orders placed before 4pm EST will be shipped out the day they were placed (excluding weekends and holidays). You will receive another notification when your order has shipped.
Pre-orders are excluded from this shipping time frame.
Shipping rates can vary depending on your region and are calculated at checkout.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
If you check and see that you're product has been stuck in shipping transit or lost, please email us at contact@luxhijabs.com and we will create a claim with the shipping carrier.

No, we offer full refunds only for items that have defects.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
Requests past 30 days will not be processed.
In the case when the product is damaged upon reception, you are eligible for a full refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

Payments & Safety