FAQs
Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping & Delivery
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
Orders placed before 4pm EST will be shipped out the day they were placed (excluding weekends and holidays). You will receive another notification when your order has shipped.
Pre-orders are excluded from this shipping time frame.
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Shipping rates can vary depending on your region and are calculated at checkout.
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Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
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Yes, we ship our products all over the globe.
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If you check and see that you're product has been stuck in shipping transit or lost, please email us at contact@luxhijabs.com and we will create a claim with the shipping carrier.
Returns & Refunds
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No, we offer full refunds only for items that have defects.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within a month after the purchase is made.
Requests past 30 days will not be processed.
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In the case when the product is damaged upon reception, you are eligible for a full refund.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.